Learn About Our Official Channels

Traveling with peace of mind starts at the moment of purchase. At SATENA, the airline of Colombians, it is essential that you make your purchases only through our official channels, avoiding unauthorized intermediaries or potential fraud.

In this post, we explain which SATENA’s official purchase channels are and how to identify a secure purchase.

Our Official Purchase Channels

These are the only authorized channels to purchase SATENA tickets and services:

🌐 Official Website

Purchase quickly, securely, and directly at:

👉 https://satena.com

Here you can:

• Check routes and destinations
• Compare fares
• Purchase tickets
• Manage your booking

☎️ Bogotá Call Center

Personalized service from anywhere in the country:

📞 (601) 918 6030

Ideal for:

• Purchase assistance
• Changes and inquiries
• Flight and fare information

💬 Official WhatsApp Line

Fast and reliable assistance:

📱 (+57) 323 322 00 06

Important: this is the only official SATENA WhatsApp number.

🏢 Authorized Offices and Phone Numbers

SATENA has commercial offices and authorized phone numbers in different regions of the country.

🔎 Always check the most up-to-date information at:

👉 https://satena.com/es/contacto

On this page, you will find a search bar where you can check:

✅ Destinations where SATENA operates

✅ Authorized offices, phone numbers, and addresses for ticket purchases

✅ Relevant information before your trip

This will allow you to plan your journey with total confidence and official support.